Updated
Most playback problems come from the local network or device. Work through this list in order.
Checklist
- Restart your router and streaming device.
- Use an Ethernet cable or the 5 GHz Wi-Fi band.
- Run a speed test on the same device you watch on.
- Close other apps and pause large downloads.
- Clear the player app's cache or reinstall it.
- Try switching the player's decoder (hardware/software).
Still not working?
Contact support with your device model, the app you use and the time the issue happened.