Knowledge base

Help articles & guides

Search troubleshooting tips, account help and setup explainers.

5 articles

Getting started

Understanding connections

What a connection is, and how to choose the right number for your household.

Read article Account & billing

Renewing your subscription

How renewal works and why renewing before expiry avoids interruptions.

Read article Troubleshooting

Fixing buffering and playback issues

A step-by-step checklist to solve most buffering and freezing problems.

Read article Getting started

Xtream Codes vs. M3U: which login should I use?

The two common ways to log in to an IPTV player and when to use each.

Read article Troubleshooting

Internet speed requirements

General bandwidth guidance per stream and how to test your connection.