Large movie libraries take longer to load than live channels, especially the first time. If the section stays empty or never stops loading, try these steps.
Fixes in order
- Wait for the first loadThe first download of a large library and its artwork can take several minutes on slower connections. Leave the app open on the Movies screen.
- Refresh the playlistUse the app's reload or update option so it fetches the library again.
- Clear the app's cacheOn Android TV and Fire TV: Settings > Apps > [your app] > Clear cache. Reopen the app and sign in if asked.
- Check the login typeMovie categories need the Xtream Codes login in most apps. Re-add your account using that option.
- Check storage and connectionFree up device storage and restart your router, then reopen the app.
Posters missing but movies play
Artwork is downloaded separately. It often appears after a refresh, or once the app has finished caching. Some apps have an option to disable artwork for faster loading on low-memory devices.